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FAQ

When can I expect my order to arrive?

Please allow us 24-48 hours to prepare your order. Once your order is ready to be dispatched, we will send it via Duetsche Post DHL which quotes the following delivery times:

Within Germany: 2-4 working days
Within Europe: 3-6 working days

Due to the coronavirus pandemic, delivery times can vary, we aim to keep you updated if delivery time is longer than expected.

 

I can't find the book I'm after, can you order it in for me?

If you can't find the book you're after, or it's displayed as 'sold out' on our website, please get in touch with us via email (shakespeareandsons@gmail.com) with details of the book you're wanting and we will let you know if we can order it, when it should arrive and how much it will cost. 

 

Can I collect my book in store?

We hope to integrate this service into our website soon. In the mean time, if a book is available on our website and you would prefer to purchase and collect it in store, please send us an email and we can put it aside for you to pick up and pay in person.

 

What are other things to note?

We update our website inventory weekly, and on occasion there is slight discrepancy with our inventory and what is displayed online. In the unlikely scenario the book you purchased is no longer available, we will send you an email within 24 hours of purchase to update you on how much longer the order may take. If this new arrival time doesn't work for you, we will be happy to provide you with a voucher or refund for the cost of the book in question. Thank you for your understanding.